Job Title Location Date
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Quality Analyst Gujarati \ Marathi languageBangalore, Karnataka, India12/13/2013
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Quality Analyst Gujarati \ Marathi language - Bangalore, Karnataka
Description: Job Description:1. Audit transactions for Inbound as well as Outbound operations.2. Audit transactions as defined under the sampling plan.3. Ensure minimal variance in evaluations against the laid down call quality monitoring guidelines. 4. Provide Critical VOC to the business to improve processes and overall service delivery.5. Escalate patterns or serious performance issues.6. Report the scores and provide detailed feed...

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At Genpact, we have built a warm and receptive work environment that evokes deep feelings of pride and belonging and is based on the highest standards of excellence and integrity. We are committed to creating a rewarding career for each of our employees and investing in their personal and professional development. We are proud of the fact that we have successfully balanced our deep focus on process and operational excellence with our passion for people development—it reflects in everything we do.

 

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